Shipping & Returns
We offer a variety of shipping options to suit your needs. Please review the details below to decide which option is best for you. For shipping enquiries please contact us.
Next Day Delivery
Orders placed before 4:30pm are eligible for next day delivery. This is available using any one of our shipping options. Simply choose tomorrow's date at the checkout. Orders placed after 4:30pm will be delivered on the next available date. This date will be displayed to you during the checkout process. Postcode and area restrictions apply.
Postcode & Area Restrictions
The following postcodes may be subject to additional charges and take longer to deliver: FK17-22, G83, HS1-9, IV1-28, 33-39, 40-51 and 55-56, KA27, KA28, KW1-3, 5-14 and 15-17, PA20-48 and 60-78, PH18-26 and 30-44, ZE1-3. Orders to be delivered to remote areas of Scotland or to islands may take longer to arrive. Please take this into account when calculating shipping times. Addresses that are not situated in mainland Britain may incur extra charges and take longer to arrive.
We regret the following postcodes are excluded from Free Delivery (Royal Mail First Class): BT, NE, SR, TS, DH, DL, CA, EX, TQ, TR, PL and all of Scotland (AB, G, ML, DD, DG, HS, PA, PH, EH, IV, TD, FK, KA, KW, KY, ZE). This is due to air freight restrictions on inflated balloons.
We can usually ask that a courier leaves your parcel in a safe place or with a neighbour if no one is in to receive your delivery. Please note that if a safe place is not specified, the courier will not be able to leave your parcel for you and will attempt redelivery the next day.
Preparing your order
When we receive your order it is packed in preparation for passing to our courier. Orders placed before 4:30pm Mon-Fri will be dispatched the same day, and orders placed after this time will be dispatched on the following working day.
If you are not satisfied with an item you have purchased from us please return it to us in its original condition and we shall refund you for the cost of the goods (we regret postage costs cannot be refunded). Items must be returned within 14 days of purchase. Personalised items or items which have been made to order cannot be returned. All refunds are given at our discretion and each case will be looked at individually.
Please send your returns with a copy of your order number to the following address:
Shatterling Court Farm
If you have chosen one of our Express shipping options, and you do not receive your delivery on the requested date (excluding adverse weather conditions, strikes, blockades or natural disasters) Notjustballoons.co.uk will refund the cost of postage.